Help

Support

Email Cralo support. A person reads it, usually the founder, and you will normally hear back within a day.

Getting help faster

Include what you can of the following, and most issues get resolved in one reply:

  • The email address on your account
  • The tool name, for example apify.reddit-search
  • The invocation ID or the meta block from the call's JSON result
  • Roughly when the call ran

Billing

  • Charged for a failed call? Fixed-price tools should only charge on success. If a failed call cost you money, email us with the invocation ID and we will credit it back.
  • Top-up problems. Payments are processed by Dodo Payments; your receipt comes from them. If a top-up was charged but your balance did not increase, send us the Dodo receipt and we will fix it.
  • Refunds. Unused purchased balance is refundable on request. Promotional credit is not.

Common questions

How do I set up an agent? Give it this instruction: Set up Cralo by following https://cralo.ai/SKILL.md

How do I check a price before calling? cralo tools describe <tool> --json and --max-price caps what any single call may spend.

Where is my balance? cralo balance, or open the Cralo app.

Security issues

If you have found a vulnerability, email Cralo support with "security" in the subject line and do not post it publicly first. We will respond quickly and credit you if you want credit.